Forward Deployed Engineer II
CodeRound is hiring for this role.
- Forward Deployed Engineer
- FDE
- Deployed Engineer
- Software Engineer
- Solutions Engineer
- Customer Engineering
- Python
- JavaScript
- TypeScript
- AI
- LLM
- Prompt Engineering
- AI Agents
- API Integrations
- REST APIs
- Webhooks
- Cloud
- AWS
- GCP
- Azure
- SaaS
- Automation
- Production Engineering
- Customer-Facing Engineering
We are looking for a Forward Deployed Engineer to work closely with customers to build, customize, deploy, and optimize AI-powered solutions in real-world production environments. You will own projects end-to-end—from understanding customer requirements and integrating external systems to writing, testing, deploying, and iterating on production solutions. This role is ideal for engineers who enjoy a mix of software engineering, AI, customer interaction, and problem-solving in ambiguous environments.
What you'll do
- Work directly with customers to understand their workflows, technical requirements, and business objectives.
- Design, build, test, and deploy end-to-end technical solutions for customer use cases.
- Integrate the platform with third-party APIs, customer systems, and external services.
- Configure and optimize AI-powered workflows, agents, prompts, and automations.
- Debug production issues and proactively identify potential failure modes.
- Own implementations from initial requirements through deployment, testing, and iteration.
- Analyze customer and product data to identify opportunities for improving performance and outcomes.
- Collaborate with product, engineering, support, and other stakeholders to resolve complex customer issues.
- Communicate technical trade-offs and implementation decisions clearly to both technical and non-technical stakeholders.
- Monitor deployed solutions and continuously improve reliability, performance, and customer outcomes.
- Manage multiple customer projects and prioritize competing requirements effectively.
- Take ownership of ambiguous problems and determine the right technical approach without requiring step-by-step direction.
Must have
2–5 years of experience in software engineering, solutions engineering, forward deployment, or a closely related technical role. Strong programming skills in Python, JavaScript/TypeScript, or another modern programming language. Experience building, testing, and deploying production-grade software end-to-end. Hands-on experience integrating third-party APIs, external services, webhooks, or other systems. Comfortable working with Git, CLI-based development workflows, debugging, testing, and deployment tools. Experience working directly with customers, clients, internal stakeholders, or customer-facing technical teams. Strong problem-solving skills and ability to work effectively with incomplete or ambiguous requirements. Ability to understand customer problems and translate them into practical technical solutions. Familiarity with LLMs, AI applications, prompt engineering, or AI-powered workflows. Strong written and verbal communication skills.
Good to have
Experience with LLM applications, AI agents, prompt engineering, RAG, or conversational AI. Experience using AI coding tools such as Claude Code, Cursor, or similar tools. Experience deploying applications on AWS, GCP, or Azure. Experience with REST APIs, webhooks, authentication, databases, and distributed systems. Experience debugging unreliable third-party integrations and handling failure scenarios. Experience working in a startup or fast-paced product environment. Exposure to customer support, workflow automation, SaaS, or service-business platforms. Experience with observability, logging, monitoring, and production troubleshooting. Strong understanding of product metrics and ability to connect technical changes to customer/business outcomes.